1. Overview
This Refund & Cancellation Policy is designed to be clear and fair, protecting both our users and Quantum Digital Network LLC (“the Company”), a company registered in Wyoming, USA, with its registered address at 30 N Gould St Ste N, Sheridan, WY 82801, and accessible at https://quantummatrixworld.com. It should be read together with our Terms of service.
2. Subscription Cancellation
You may cancel your subscription at any time from your account dashboard. Cancellation stops all future billing immediately. You will continue to have access to your subscribed modules until the end of your current billing period.
3. Refund Eligibility — 14-Day Right of Withdrawal & Waiver
In accordance with the EU Consumer Rights Directive (2011/83/EU) and the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to withdraw from your first subscription purchase within 14 days of purchase, without giving any reason, and to receive a full refund — provided you have not yet accessed or used any subscribed module.
By purchasing a subscription and accessing or using any subscribed module, you expressly request immediate performance of the digital service and acknowledge that this constitutes full performance of the Service. As a result, your right of withdrawal is waived in full from the moment of first access, and no refund will be issued for that subscription, even if part of the 14-day period remains.
This 14-day right of withdrawal, and the waiver described above, apply only to first-time purchases and do not apply to renewal charges, which are addressed in Section 4.
4. Refunds for Renewals
Renewal charges are generally non-refundable. Exceptions may be considered at the Company’s sole discretion in cases of demonstrable technical failure or billing error.
5. How to Request a Refund
To request a refund, contact our support team with the subject line “Refund Request,” including your account email address and the reason for your request. Refund requests are processed within 5–7 business days.
6. Non-Refundable Situations
Refunds will not be issued for:
- Change of mind after the 14-day window has elapsed;
- Any subscription where you accessed or used a module after purchase, thereby waiving your right of withdrawal as described in Section 3;
- Violation of our Terms of Service; or
- Claims of not understanding the nature of the Service, which is clearly described at the point of purchase.
7. Chargebacks
If you have an issue with a charge, we encourage you to contact our support team before initiating a chargeback with your bank or card issuer. Fraudulent or unwarranted chargebacks may result in immediate termination of your account.
8. Payment Processing
Refunds are processed through our designated payment processor, acting as Merchant of Record. The time it takes for a refund to appear in your account depends on your bank or card issuer, and typically takes 5–10 business days.
9. Contact
For refund-related questions, please contact us at info@quantummatrixworld.com with the subject line “Refund Request.”