Legal

Refund & Cancellation Policy

Quantum Matrix World · Last updated: July 13, 2026

1. Overview

This Refund & Cancellation Policy is designed to be clear and fair, protecting both our users and Quantum Digital Network LLC ("the Company"), a company registered in Wyoming, USA, with its registered address at 30 N Gould St Ste N, Sheridan, WY 82801, and accessible at quantummatrixworld.com. It should be read together with our Terms of service.

2. Subscription Cancellation

You may cancel your subscription at any time from your account dashboard. Cancellation stops all future billing immediately. You will continue to have access to your subscribed modules until the end of your current billing period.

3. Refund Eligibility — 14-Day Right of Withdrawal

In accordance with the EU Consumer Rights Directive (2011/83/EU) and the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to withdraw from your first subscription purchase within 14 days of purchase, without giving any reason, and to receive a full refund. This right applies for as long as you have not started accessing any subscribed modules, or if you have accessed them without giving the explicit consent described below.

At the point of purchase, you may be asked to expressly request immediate execution of the digital service and to acknowledge that doing so limits your right of withdrawal. If you gave this explicit consent and have already accessed the Service before the 14-day period expires, your refund will be calculated proportionally to the portion of the 14-day period you have not used, rather than reduced to zero.

This 14-day right of withdrawal applies only to first-time purchases and does not apply to renewal charges.

4. Refunds for Renewals

Renewal charges are generally non-refundable. Exceptions may be considered at the Company's sole discretion in cases of demonstrable technical failure or billing error.

5. How to Request a Refund

To request a refund, contact our support team with the subject line "Refund Request," including your account email address and the reason for your request. Refund requests are processed within 5–7 business days.

6. Non-Refundable Situations

Refunds will not be issued for:

  • Change of mind after the 14-day window has elapsed;
  • The proportional value of the Service already accessed during the 14-day period, where you expressly consented to immediate execution as described in Section 3;
  • Violation of our Terms of Service; or
  • Claims of not understanding the nature of the Service, which is clearly described at the point of purchase.

7. Chargebacks

If you have an issue with a charge, we encourage you to contact our support team before initiating a chargeback with your bank or card issuer. Fraudulent or unwarranted chargebacks may result in immediate termination of your account.

8. Payment Processing

Refunds are processed through our designated payment processor, acting as Merchant of Record. The time it takes for a refund to appear in your account depends on your bank or card issuer, and typically takes 5–10 business days.

9. Contact

For refund-related questions, please contact us at info@quantummatrixworld.com with the subject line "Refund Request."